Are there any artificial preservatives in Cookza pastes?
No, our pastes are 100% natural, free from artificial preservatives, colors, or MSG. We rely on traditional slow-cooking techniques and high-quality spices.
How long do the pastes stay fresh?
When refrigerated, our pastes stay fresh for up to 30 days. Once opened, we recommend consuming them within 7 days for the best flavor experience.
Are your products suitable for vegans?
Yes, many of our products including Veg Kurma, Sambar, and Rasam pastes are completely vegan and made without any animal by-products.
Do your products contain allergens like nuts or gluten?
While many of our pastes are naturally gluten-free, they are processed in a facility that handles nuts and wheat. Please check the individual product packaging for specific allergen information.
Where do you source your spices from?
We source our premium spices directly from local farmers across South India to ensure authentic taste, maximum freshness, and ethical fair-trade practices.
Do I need to add extra spices or salt to the pastes?
No, our Cookza pastes are perfectly balanced with spices and salt. You just need to add your choice of protein or vegetables and water!
How much time does it take to cook a meal using your pastes?
Our ready-to-cook pastes reduce your cooking time drastically. Most dishes like chicken curry or paneer masala can be prepared in under 20 minutes!
Can I use the marinades for both vegetarian and non-vegetarian dishes?
Absolutely. Our marinades work beautifully with paneer, tofu, mushrooms, as well as chicken, fish, and mutton.
How many servings does one pack provide?
One standard pack of our curry paste or biryani kit is designed to serve 3 to 4 people comfortably.
Do you provide recipes or cooking instructions?
Yes! Every Cookza pack comes with easy-to-follow instructions on the back. We also have a recipe blog on our website with creative ways to use our products.
We currently ship our products pan-India. From our base in Trichy, Tamil Nadu, we can reach kitchens across the country.
How much does shipping cost?
We offer free shipping on all orders above ₹499. For orders below this amount, a standard shipping fee of ₹50 applies.
How long will it take for my order to arrive?
Orders are typically dispatched within 24 hours. Delivery takes 2-3 business days for South India, and 4-6 business days for the rest of India.
How can I track my order?
Once your order is dispatched, you will receive a tracking link via email and SMS to monitor its journey to your doorstep.
Do you offer express or same-day delivery?
Currently, same-day delivery is only available for orders within Trichy. For all other locations, we use expedited standard shipping.
Can I modify or cancel my order after placing it?
You can cancel or modify your order within 2 hours of placing it. Please contact our support team immediately at support@cookza.com.
What payment methods do you accept?
We accept all major Credit/Debit cards, UPI (GPay, PhonePe, Paytm), Net Banking, and offer Cash on Delivery (COD) for select pin codes.
What is your return and refund policy?
As we sell perishable food items, we do not accept returns. However, if you receive a damaged or incorrect product, we will issue a full refund or replacement.
I received a damaged package. What should I do?
We apologize for the inconvenience. Please send a photo of the damaged package to our customer support within 24 hours of delivery, and we will arrange a replacement immediately.
Do you offer Cash on Delivery (COD)?
Yes, COD is available across most pin codes in India. A nominal convenience fee of ₹30 is applied to all COD orders.
Do you supply your products to restaurants and cafes?
Yes, we have a dedicated B2B division that supplies bulk quantities to restaurants, cloud kitchens, and cafes across India.
How can I apply to become a Cookza distributor?
We are always looking to expand our network. Please drop us an email at business@cookza.com with your profile and location details.
Do you offer custom bulk packaging for corporate gifting or weddings?
Absolutely! Our premium spice kits and pastes make excellent gifts. We offer custom packaging and bulk discounts for weddings and corporate events.
Is there a minimum order quantity (MOQ) for wholesale orders?
Yes, our wholesale pricing applies to orders with a minimum value of ₹10,000. Contact our B2B team for a detailed price list.
Can we request samples before placing a bulk order?
Yes, we provide sample kits for business inquiries. Please reach out to our wholesale team to request your evaluation kit.
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